I am starting to build a network of people, who will and can use my services and my connections
- understand the problem,
- review and define solutions,
- agree on the outcome expectations,
- review the progress against identified solutions,
- deliver the expectations,
- resolve the problem.
In terms of the service and people, if all the steps outlined above are embraced and acted upon, then, quality will be delivered to all your customers...
Happy quality working, and sleep restfully, 'cos people will come looking to knock your block off the proverbial perch.